Performance Measurement, Reporting, Obstacles and Accountability

Recent Trends and Future Directions


Table of Contents

Preliminary Pages
Foreword
About the Author
1. Introduction
2. The Origins of Performance Measurement
3. The Lexicon of Performance
4. The Aims of Performance Measurement
5. The Ideal of Performance Measurement
6. Defining Performance
7. Comparing Approaches to Performance Measurement
8. Choosing Measures/Indicators
9. Linking Performance Measurement to Planning
10. Integrating Budgeting and Performance Measurement
11. Performance Measurement and Evaluation
12. Telling the ‘Performance Story’
13. The Utilisation Problem
14. Complications
15. The Disappointing Record of Performance Measurement/Management (PMM)
16. The Obstacles to PMM
17. Accountability Versus Performance?
18. The Future of PMM
Learning from success and failure
19. Conclusions
Selected Bibliography on Performance Measurement and Accountability